Map the resident journey with partners.
Observe six guidance sessions and identify the moments where language or eligibility creates friction.
Service roadmap · Q3–Q4 2026
Northstar pilot: from proof to practice.
A shared view of what we will prove, build, and decide—without turning a roadmap into a task tracker.
Owner and decision dates are intended as conversation anchors.Click any narrative text to refine the plan.
Now
Weeks 1–4 · establish confidence
Agree the minimum privacy boundary.
Keep the first pilot address-free and document referral consent in plain language.
Next
Weeks 5–8 · run the service loop
Launch guided sessions in two branches.
Pair a five-minute self-serve start with optional librarian assistance and one clear next action.
Review completion, confidence, and handoffs.
Use a lightweight weekly readout to tune the guidance and partner instructions.
Later
Weeks 9–12 · choose the next bet
Select the most promising expansion path.
Compare a citywide launch, a deeper referral integration, or a focused tenant offer.
Create a reusable partner playbook.
Capture the facilitation pattern, referral content, and evidence that made the pilot work.
Decision point · 10 October
Continue only if 60% of participants select a next action and partners can sustain sessions within existing hours.
Watch closely
Partner capacity may constrain the pilot more than resident interest. Keep a small reserve of facilitated-session slots available.